Return Policy

Thank you for shopping with us! We strive to ensure that you are completely satisfied with your purchase. If you need to return an item, please carefully review our return policy below:

Return Window:

You have a 7-day window from the date of delivery to return eligible items for a full refund.

Eligibility Criteria:

Items must be in their original condition, unused, and with all original tags and packaging intact.

Initiating a Return:

To initiate a return, please contact our customer service team within the 7-day window. You can reach us via email at (muzonart@gmail.com). Please provide your order number and a brief description of the reason for the return.

Return Shipping:

Customers are responsible for return shipping costs unless the item is damaged, defective, or if there was an error on our part in processing your order.

Refund Process:

Once we receive your returned item and verify its eligibility, we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please allow 5 business days for the refund to reflect in your account, depending on your payment provider's policies.

Exchanges:

We do not offer direct exchanges. If you wish to exchange an item for a different size, color, or style, please initiate a return for the unwanted item and place a new order for the desired item.

Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately upon receipt. We will work with you to arrange for a replacement or refund as applicable, and we may request photos or additional information to assist with the resolution process.

Contact Us:

If you have any questions or need further assistance regarding our return policy, please don't hesitate to contact our customer service team at (muzonart@gmail.com). We're here to help!